Refund policy

RETURN & REFUND POLICY Last Updated: May 27, 2026

We want you to love every purchase from Havencushion. If something isn't right, we're here to make it right.

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✅ 90-Day Returns — No Hassle

You may return eligible items within 90 days of purchase.

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🚚 Free Return Shipping on Your First Return

• First return per order: FREE — we provide a prepaid return label
• Second or subsequent returns from the same order: $7.99 shipping fee deducted from refund
• Defective, damaged, or wrong item: We always cover return shipping, 100%

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📦 How to Return — 3 Simple Steps

Step 1 — Email support@havencushion.com with your order number and reason Step 2 — Receive your return label within 24–48 hours Step 3 — Drop off your package within 14 days — refund processed upon inspection

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💳 Refund Timeline

Refunds processed within 3–5 business days of receiving your return. Allow additional 5–14 business days for your bank to reflect the amount.

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🔄 Exchanges Welcome

Want a different size or color? Contact us before returning — we'll reserve it for you.

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❌ Non-Returnable Items

• Used, washed, or damaged items
• Items with tags or hygiene stickers removed
• Returns requested after 90 days

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📩 Questions?

Email: support@havencushion.com Response time: Within 24–48 hours, Mon–Fri